AHA! Moment: Put a sign on the computer that reads: “Who’s Job am I Doing?”
AHA! Moment: Worked with the CEO to determine the purchase was not synergistic with personal vision.
AHA! Moment: Helped to evaluate the return on investment and determine that both productivity and gross profit would improve if the equipment was purchased.
AHA! Moment: Reviewed the industry and the business and found the company was marketing to the wrong type of customer. After re-directing marketing efforts, back-orders were increased by 300% in less than 2 years.